Contact Us
Level 1
Branch/Customer Care
The branch managers concerned / customer care department of the Company will provide a response to the customer’s complaint within 10 days of the complaint having been received.
Level 2
Mr. Raghu Ram K
Grievance Redressal Officer (GRO)
If the customer is not satisfied with the response received from the Company, or if no response is received within 10 days, they may write to, email, or call the Company’s Grievance Redressal Officer using the contact details above.
Level 3
In the event of non-resolution of the complaint within the above stipulated time frame, the complainant can write to the Principal Nodal Officer of the Company at the address of the Registered Office, as given below:
Mr. Jayaraman S – Chief Risk Officer
Principal Nodal Officer (PNO)
Upon examination of the complaint, the Principal Nodal Officer will send the customer the final response or explain why it needs more time to respond and shall endeavour to do so within 10 working days.
Level 4
If the customer’s query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI
To Know more about the Ombudsman Scheme Click Here
Reserve Bank of India (RBI)
Department of Supervision
16, Rajaji Salai, Fort Glacis,
Chennai – 600 001
Online – on CMS portal of RBI at https://cms.rbi.org.inor Complaints with full details can be sent by email (crpc@rbi.org.in).
Registered Office
CIN: L65991TN1984PLC010844
-
New No.27, Old No. 4, Taylor’s Road,
Kilpauk, Chennai – 600 010 - 044 46106200
Customer Care
- customercare@fivestargroup.in
- 044 – 2346 0957 / 8
- +91-7825855555
Principal Nodal Officer
- Mr Jayaraman S, Chief Risk Officer
- The Principal Nodal Officer Five-Star Business Finance Limited, Registered Office -New No.27, Old No.4, Taylor’s Road, Kilpauk, Chennai – 600 010
- 044 4610 6200
- pno@fivestargroup.in